Support
We're happy to help with any question, bug, or feedback about the LocalVibes app or website.
The fastest way to reach us is by email at support@mchventures.app. We aim to respond within two business days.
Common questions
I can't sign in / I didn't receive my verification email
Verification emails come from no_reply@mchventures.net. If you don't see one within a couple of minutes, check your spam folder. You can also tap “Resend” on the verification screen, or reset your password if you signed up previously.
How do I delete my account?
Open the LocalVibes app, go to Settings → Account → Delete Account, and follow the prompts. Your account and all associated personal data will be removed within 30 days. If you cannot access the app for any reason, email support@mchventures.app from the address tied to your account and we will process the deletion.
How do I cancel my ad-free subscription?
- Ad-free (mobile): manage and cancel via your Apple ID Subscriptions page (iOS) or your Google Play Subscriptions page (Android).
- Business venues: there is nothing to cancel — the business portal is free to use and your venue is not charged.
I want to report inappropriate content or behavior
Tap the “Report” option on any review, profile, or venue inside the app. Our trust & safety team reviews every report. For urgent safety concerns, email support@mchventures.app with the subject line “Urgent.”
I'm a venue owner and want to claim or correct my listing
Visit our business sign-up page to register as the owner of your venue, or email support@mchventures.app with proof of ownership and we'll get you set up.